Welcome to CURLÉ VAULT. By placing an order with us, you acknowledge and agree to the following policies.

We aim to provide a smooth and transparent shopping experience, from placing your order to receiving your CURLÉ extensions.

1. PRE-ORDERS

Selected CURLÉ products are available through pre-order.

When you place a pre-order, the hair is sourced from our supplier before being prepared and dispatched to you.

Please review the product description, estimated processing time and shipping information before completing your purchase.

Pre-order items may take longer to dispatch than ready-to-ship products.

We will communicate any significant delays as soon as reasonably possible.

2. ORDER CONFIRMATION

After placing your order, you will receive an order confirmation by email.

Your order is not considered cancelled simply because the product is a pre-order.

If we are unable to fulfil your order, we will contact you and arrange an appropriate refund or alternative where applicable.

3. CANCELLATIONS

If you wish to cancel your order, please contact us as soon as possible at:

curlevault@outlook.com

Cancellation requests made before your order has been processed will be considered where possible.

Once an order has entered preparation or dispatch, cancellation may no longer be possible. 

4. RETURNS & REFUNDS

Due to hygiene and safety reasons, all sales are final we do not accept returns of hair extensions. We kindly ask that you please carefully review your selected length, product details and order information before completing your purchase.

5. FAULTY OR INCORRECT ITEMS

If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible at curlevault@outlook.com and we will assess the issue and arrange an appropriate resolution 

To report an issue, please provide:

• Your order number
• A description of the issue
• Clear photographs, where relevant

6. PRODUCT APPEARANCE

Our extensions are naturally textured, meaning curl pattern, density and appearance may vary.

Colours and textures may appear slightly different depending on lighting, styling, photography and screen settings.

We aim to represent our products as accurately as possible.

7. CONTACT

For questions about your order, returns or general enquiries:

Email: curlevault@outlook.com

Or simply head over to the contact page to fill out a form

CURLÉ VAULT — SHIPPING & PROCESSING

YOUR ORDER, PREPARED WITH CARE

At CURLÉ VAULT, we take the time to source, inspect and prepare your extensions before they make their way to you.

Please read the information below before placing your order.

Our preparation process

01 — ORDER CONFIRMATION
Your order is received and confirmed.

02 — HAIR SOURCING
Your selected extensions are ordered from our supplier.

03 — QUALITY CHECK
The hair is inspected once received.

04 — PREPARATION
Your extensions are prepared and packaged.

05 — DISPATCH
Your order is shipped using your selected delivery service.

UK orders: Please allow approximately 7–10 business days overall

International orders: Please allow approximately 10–15 business days overall.

These timeframes include sourcing, preparation, quality checks, packaging and delivery. They are estimates and may vary due to supplier or postal delays.

Please note: International customers are responsible for any customs fees or import duties that may apply.

For any questions about your order, please contact us at curlevault@outlook.com